About your visit
Can I change the date/timeslot of my visit to Moco Museum Amsterdam?
Through this link, you can easily change the date and time (up to the day of the visit).* You need your ticket number in order to do this.
*Only for reservations made from our website
Can I enter the museum earlier/later than my designated time slot?
If you arrive at the start of your time slot, your entrance is guaranteed. There is a 5-minute margin of entry for each time slot. If you arrive at a different time, we cannot guarantee that you will be able to enter Moco Museum (immediately).
I have booked a ticket on a partner site without a time slot. How can I book a time slot?
How long should I allow for my visit to Moco Museum Amsterdam?
Moco Museum Amsterdam is relatively small, but we’d recommend taking an hour and a half for a fully immersive, relaxed tour of the entire collection. You’re then free to take as long as you like to browse our store and explore the Moco Garden.
Ticketing & Pricing
I see different prices every day and every time slot, why is that?
We have less expensive prices early/late on the day. Enjoy a discount up to €5,- when booking an early/late time slot!
Can I get a refund for my ticket?
Purchased tickets are non-refundable. Please take a look at our other FAQ to change your ticket date/time.
Can I combine discounts or promotions?
Discounts and promotions cannot be combined. Get the best deal by booking your tickets online.
Is one ticket valid for all exhibitions?
Yes, the ticket is valid for all exhibitions, unless otherwise stated on our ticket page.
What is a Priority Ticket?
– Visit at any time during your booked day, no need to choose a time slot
– Skip the line when entering the museum
*Tickets are online-only, cannot be combined with other offers, and may sell out on popular days.
What is a Flex Ticket?
A Flex Ticket grants entry to our venue at any time during operating hours. Please check our schedule for updated times.
How does a Flex Ticket differ from a Priority Ticket?
Both allow entry at any time without having to book a timeslot, but for just one extra euro, Priority Tickets also allow you to skip the line.
Special Cards & Promotions
Is the admission included with the I Amsterdam card or Stadspas?
Yes, it is! But don’t forget to reserve your time slot first before your visit. Without a reservation, we can’t guarantee that you can immediately acces the museum.
I have an I Amsterdam Card. How can I book a time slot?
Click here and select an I Amsterdam card and choose your date and time slot. Please, bring the ticket and your valid pass to the museum, where they’ll be scanned at the entrance.
Is the ‘Museumkaart’ valid in your museum?
We are a privately-owned museum and therefore unaffiliated with the Museumkaart. But, we do give a 30% discount on tickets at the door and online!
Is the ‘ICOM’ card valid in your museum?
The ICOM card gives you 20% discount at Moco Museum Barcelona, not in Amsterdam.
I have a stadspas. How can I book a time slot?
Click here and select a stadspas and choose your date and time slot. Please, bring the ticket and your valid pass to the museum, where they’ll be scanned at the entrance.
Moco Boat Tour
I missed the boat!
Call +31202252837 to explain your situation. No answer? Ask the captain if you can join on the next boat!
I have a Moco Boat Tour ticket, where is the departure point?
Click here for the departure point of the Moco Boat Tour.
Museum Facilities & Regulations
Is my dog allowed in Moco Museum?
We love dogs, but with the exception of registered service dogs with a suitable harness, they are not allowed inside the museum.
Is the museum accessible for wheelchair users in Amsterdam?
Unfortunately, it is not. The historic Villa Alsberg that houses our museum has lots of stairs and no lifts, making it inaccessible for wheelchair users. If we could, we would, but we are not allowed to place an elevator.
Is the museum accessible for strollers in Amsterdam?
Unfortunately, it is not. The historic Villa Alsberg that houses our museum has lots of stairs and no lifts, making it inaccessible for strollers. You may, however, park it on our garden during your visit by asking one of our crew members.
Do you have air conditioning?
Yes, we do, you can stay cool
Can I store luggage during my visit?
Amsterdam Sadly, there’s no space for luggage of any kind. We kindly advise making use of the luggage storage service at Museumplein/Museumsquare just 125 meters from the Moco Museum. Read more about this on the website of Lockerpoint Luggage Storage.
Barcelona For security reasons, we cannot store luggage of any kind. We have partnered with Bounce so that you can store your bags safely nearby, and enjoy a 10% discount off your booking with the code EXPLOREMOCO. Bounce has 2 luggage storage locations just a 2 minute walk from Moco Museum Barcelona, which you can reserve in advance or in the moment.
Do you offer parking spots in Amsterdam?
Are you traveling by car in Amsterdam? Find a parking space at Q-Park Museumplein.
If I am under 16 years of age, may I attend the museum on my own?
Kids under 16 years old can not access the Museum without adult supervision.
Can I wear my hat in the museum?
Unfortunately, due to security reasons, we ask visitors not to wear hats during their Moco Museum visit.