Frequently Asked Questions Barcelona

Everything you need to know about Moco Museum Barcelona

I have a question about my museum visit

Can I change the date/timeslot of my visit to Moco Museum Amsterdam?

Through this link for Barcelona, this link for Amsterdam, or this link for London, you can easily change the date (up to the day before the visit) and time (up to the day of the visit). * You need your ticket number in order to do this.

*Only for reservations made from our website

Can I enter the museum earlier/later than my designated time slot?

If you arrive at the start of your time slot, your entrance is guaranteed. There is a 5-minute margin of entry for each time slot. If you arrive at a different time, we cannot guarantee that you will be able to enter Moco Museum (immediately).

I have booked a ticket on a partner site without a time slot. How can I book a time slot?

Click for Amsterdam or Barcelona and select partner ticket and choose your date and time slot. Please, bring both tickets with you to the museum and they’ll be scanned at the entrance.

Ticketing & Pricing

I see different prices every day and every time slot, why is that?

We have less expensive prices early/late on the day. Enjoy a discount up to €5,- when booking an early/late time slot!

Can I get a refund for my ticket?

Purchased tickets are non-refundable. Please take a look at our other FAQ to change your ticket date/time.

Can I combine discounts or promotions?

Discounts and promotions cannot be combined. Get the best deal by booking your tickets online.

What is a Priority Ticket?

– Visit at any time during your booked day, no need to choose a time slot

– Skip the line when entering the museum

 

*Tickets are online-only, cannot be combined with other offers, and may sell out on popular days.

What is a Flex Ticket?

A Flex Ticket grants entry to our venue at any time during operating hours. Please check our schedule for updated times.

How does a Flex Ticket differ from a Priority Ticket?

Both allow entry at any time without having to book a timeslot, but for just one extra euro, Priority Tickets also allow you to skip the line.

Does Moco Museum Barcelona offer free admission the first Sunday of each month?

Unfortunately, we do not offer free admission the first Sunday of each month as we are a private museum.

What is the Early Access ticket?

The Early Access ticket allows you to experience the Moco Museum in a more intimate setting before it opens to the public. With only 20 exclusive spots available, secure your ticket and explore the museum at your own pace.

What is the Early Access with Audio Guide ticket?

The Early Access with Audio Guide ticket lets you visit the Moco Museum before it opens to the public while enhancing your experience with our audio guide, providing deeper insights into the artworks and exhibitions.

What is included in the Early Access with Tour Guide ticket?

The Early Access with Tour Guide ticket offers an exclusive opportunity to explore the Moco Museum before public hours. Join our semi-private guided tour and discover fascinating stories about the museum, its collections, and the artists behind them.

What is included in the Early Access with Tour Guide & Brunells Breakfast ticket?

This ticket grants you an exclusive visit to the Moco Museum before it opens to the public, combined with a heart-opening guided tour. After your tour, enjoy a delicious breakfast from Brunells—featuring Spain’s award-winning best croissant—served in one of our museum rooms.

Special Cards & Promotions

Is the ‘ICOM’ card valid in your museum?

The ICOM card gives you 20% discount at Moco Museum Barcelona, not in Amsterdam.

Museum Facilities & Regulations

Is the museum in Barcelona accessible for wheelchair users?

It is! We have an elevator in Moco Museum Barcelona.

Is my dog allowed in Moco Museum?

We love dogs, but with the exception of registered service dogs with a suitable harness, they are not allowed inside the museum.

Do you have air conditioning?

Yes, we do, you can stay cool

Can I store luggage during my visit?

Amsterdam Sadly, there’s no space for luggage of any kind. We kindly advise making use of the luggage storage service at Museumplein/Museumsquare just 125 meters from the Moco Museum. Read more about this on the website of Lockerpoint Luggage Storage.

 

Barcelona For security reasons, we cannot store luggage of any kind. We have partnered with Bounce so that you can store your bags safely nearby, and enjoy a 10% discount off your booking with the code EXPLOREMOCO. Bounce has 2 luggage storage locations just a 2 minute walk from Moco Museum Barcelona, which you can reserve in advance or in the moment.

Can I book Moco Museum as a venue for an event?

You sure can. Please email us for more information about your options.

Can I wear my hat in the museum?

Unfortunately, due to security reasons, we ask visitors not to wear hats during their Moco Museum visit.

Barcelona Street Art Bike Tour

Where can I buy the ticket for the Barcelona Street Art Bike Tour?

Immerse yourself in the world of street art and experience Barcelona with the Moco Street Art Tour. Click here to get your ticket!

Audio Tour

How much does the audio tour cost?

The audio tour is available for an additional €5 on top of the regular museum entrance ticket.

How can I purchase tickets and the audio tour?

Tickets and audio guides are available for purchase online through the Moco Museum ticketshop or at the entrance in Barcelona.

What languages is the audio tour available in?

The audio tour is available in English, Catalan, Spanish, German, Portuguese, Dutch, French and Italian.

Where do I pick up my audio tour?

Your audio guide device will be provided when you scan your ticket at the museum entrance. For tickets purchased onsite, you’ll receive the audio guide upon entry.

Exclusive Tour with Art Expert

Where do I meet my tour guide?

Your tour guide will be waiting for you at the museum entrance. Please make sure to be on time, we do not offer any cancellations or refunds. For any questions, please contact [email protected]

What languages is the Exclusive tour with Art Expert available in?

The Exclusive tour with Art Expert is available in English, Catalan, and Spanish.
 

How can I purchase tickets and the Exclusive tour with Art Expert?

Tickets and Exclusive tour with Art Expert are available for purchase online through the Moco Museum website, minimum 1 day in advance. 

How much does the Exclusive Tour with Art Expert cost?

The Exclusive tour with Art Expert is available for an additional €100 on top of the regular museum entrance ticket, and is available for up to 8 people.
 

What is the Exclusive Tour with Art Expert?

The Exclusive tour with Art Expert is a private, one-hour guided tour led by a knowledgeable art expert at Moco Museum. It offers in-depth insights over our exhibits – perfect for art enthusiasts and curious visitors alike.
 

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