Please email us at [email protected] and we’ll come back to you
Our goal is to bring the people in London closer to the wonders of modern and contemporary art. Expect modern classics by the likes of Warhol, Basquiat, Kusama, Haring, as well as contemporary stars like KAWS, Tracey Emin, Damien Hirst & many more!
Moco Museum is located at 1-4 Marble Arch, W1H 7EJ, London.
The museum experience will take place in an indoor venue.
The visit will take approximately one hour and a half.
There is climate controlled ventilation and air handling equipment throughout the museum.
Deaf people will be able to enjoy this experience as it is mostly visual.
We have audio guides throughout the museum. Please see the next question for more detail on audio guides. All staff will be able to assist any customers entering the museum. There will be staff on hand to assist throughout the visitor experience if necessary.
Yes, we have audio guides throughout the museum – easily scanned and logged into, on a smartphone – visitors are requested to listen to the guide via earphones so as not to disturb others. The audio guides are available in the following languages – EN, NL, ES, FR, IT, DE.
No – but there might be areas that people could have sensitivity towards – such as the mirror room. There will be signage outside any relevant installation space to advise visitors of this.
No.
Of course! Feel free to take photos without flash and share them tagging us @mocomuseum. When taking photos, please make sure not to disturb other visitors. Professional equipment and tripods are not permitted.
There are no seating locations within the museum for visitors.
Yes, the museum has restrooms, 2 DDA toilets and a baby change area.
Yes, it is recommended that you arrive at the time stated on your ticket to ensure no delay or extended waiting time. Depending on the current capacity of the museum, you will be allowed to enter slightly earlier or later than your allocated time, but this may require waiting time until space is available. If you have purchased the flex or the flex+priority add-on, you can visit whenever you like during the same day.
We will do our best to accommodate any late arrivals. If the museum is at capacity, you will be required to wait until there is allocated space for you to enter.
Service dogs are permitted as long as we can see their service animal passport or identification. We have no facilities / safe spaces to look after service animals.
We aim to make access to the collection as inclusive and welcoming as possible. The venue is wheelchair accessible and has an elevator. Carers will be given complimentary entry at the door. Please see more under the question “How do I book a ticket for my carer?”
There is no public parking available through Moco Museum, but there are multiple local options available. The closest car park is on Bryanston Street or on Great Cumberland Place just a few minutes walk away.
While photography is allowed, flash photography is prohibited. No food and drink (including alcohol) may be consumed within the museum. For security reasons, please do not wear a hat, cap or sunglasses inside. Due to limited space, large bags or suitcases are not allowed in the museum, but can be left near the locker area at the owner’s risk. Medium/Small bags can be kept in our lockers or worn in front (so you don’t knock anything over) or anything which may disturb the other visitors.
There is no public cloakroom available. There are lockers in the lobby, available for rent at a charge. All items left in these lockers are left at owner’s risk.
Yes, strollers are permitted inside.
Due to limited space, large bags or suitcases are not allowed in the museum, but can be left near the locker area at the owner’s risk. Medium/Small bags can be kept in our lockers or worn in front (so you don’t knock anything over) or anything which may disturb the other visitors. Suitcases and larger luggage can be safely stored for a small fee just 2 minutes walk from the museum, booked via the link here.
Yes, we will have tickets available to purchase on arrival, subject to availability. If the museum is at capacity there may be a small wait time in order to purchase for the next time slot available.
Subject to availability, changes of date and/or time are permitted before the start time of your experience. In such a case, please use our self-service tool to change the date/time of your tickets online. Refunds are not allowed under any circumstances.
No, the onsite staff will validate your contactless tickets directly by scanning from your phone.
Visitors requiring assistance throughout this experience are entitled to apply for one free pass for their personal assistant/support worker. For this experience, simply show proof of needing a carer ticket at the entrance and the carer will be allowed in for free.
Children under the age of 4 do not need to pay for a ticket and can enter the museum for free. However, please purchase a free child (0-3) ticket for them. For children above this age but younger than 18, please purchase a youth (4-17) ticket.
We recommend asking the on-site staff if they have found your belongings. If you cannot seek assistance on-site, please contact us.
Yes, we would love to host your group at Moco Museum London, and can offer concessions, tours and experiences for large parties. Please reach out to us at [email protected] and we’ll get back to you.
Yes, Moco Museum London is available to hire as an event venue. Please reach out to us at [email protected] with an outline of your event, and we’ll get back to you.
You can purchase Pastel Pink, Rose Quartz and Pink Satin Memberships through here. For Rosé Memberships and Donating or Sponsoring, please get in touch at [email protected]
We have multiple tiers of memberships, each with unique inclusions. Read more about each one of them here.
Memberships are valid for 1 year from purchase date and do not auto renew.
You can visit Moco Museum Amsterdam, Barcelona and London as soon as you buy your membership.
You can redeem your membership items at the Moco Museum Store.